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Title: Virtual reference service : an overview
Authors: Chan, Diana L. H.
Keywords: Virtual reference
Digital reference
Instant messaging
Video conferencing
Voice over IP
Online chat
Collaborative reference service
Issue Date: Nov-2005
Citation: Online information & education conference 2005, Thailand, November 16-19, 2005, Suan Dusit Rajabhat University.
Abstract: Internet has reshaped reference service. While questions are still handledat the reference desk, most libraries offer some form of virtual reference service. Among them are email, web form, video conferencing, voice over IP, online chat, instant messaging, short message service, reference kiosks, collaborative reference service, etc. Other commercial products and search engine systems have also evolved. This session will trace the developments in virtual reference services, and review some usage studies.
Appears in Collections:LIB Presentations

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