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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1783.1/2423
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| Title: | Virtual reference service : an overview |
| Authors: | Chan, Diana L. H. |
| Keywords: | Virtual reference
Digital reference
Internet
Instant messaging
Video conferencing
Voice over IP
Online chat
Collaborative reference service |
| Issue Date: | Nov-2005 |
| Citation: | Online information & education conference 2005, Thailand, November 16-19, 2005, Suan Dusit Rajabhat University. |
| Abstract: | Internet has reshaped reference service. While questions are still handledat the reference desk, most libraries offer some form of virtual reference
service. Among them are email, web form, video conferencing, voice over
IP, online chat, instant messaging, short message service, reference
kiosks, collaborative reference service, etc. Other commercial products
and search engine systems have also evolved. This session will trace the
developments in virtual reference services, and review some usage studies. |
| URI: | http://hdl.handle.net/1783.1/2423 |
| Appears in Collections: | LIB Presentations
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Files in This Item:
| File |
Description |
Size | Format |
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| VRS_Chan.ppt | | 3563Kb | Microsoft Powerpoint | View/Open |
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