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Title: An event driven approach to customer relationship management in e-brokerage industry
Authors: Chiu, Dickson K. W.
Chan, Wesley C. W.
Lam, Gary K. W.
Cheung, Shing-Chi
Luk, Franklin T.
Keywords: Event driven approach
Customer relationship management
Electronic brokerage industry
Issue Date: Jan-2003
Citation: The 36th Hawaii International Conference on System Sciences (HICSS-36), Hawaii, 6-9 January 2003.
Appears in Collections:CSE Presentations

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