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|Title: ||An event driven approach to customer relationship management in e-brokerage industry|
|Authors: ||Chiu, Dickson K. W.|
Chan, Wesley C. W.
Lam, Gary K. W.
Luk, Franklin T.
|Keywords: ||Event driven approach|
Customer relationship management
Electronic brokerage industry
|Issue Date: ||Jan-2003 |
|Citation: ||The 36th Hawaii International Conference on System Sciences (HICSS-36), Hawaii, 6-9 January 2003.|
|Appears in Collections:||CSE Presentations|
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