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Title: Assessment at the HKUST Information Commons
Authors: Wong, Gabrielle K. W.
Keywords: Information Commons
User surveys
Issue Date: Jun-2008
Abstract: The article reports how the HKUST Library uses usage statistics and a satisfaction survey to identify users' needs, expose strengths and weaknesses of the service, and set direction for future development.
Description: Paper submitted to the journal 'Reference Services Review'
Appears in Collections:LIB Preprints

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