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Title: Information commons help desk transactions study
Authors: Wong, Gabrielle K. W.
Keywords: Libraries
Information Commons
Staff competencies
Help desk transactions
Issue Date: Oct-2009
Citation: To be published in Journal of Academic Librarianship, May 2010
Abstract: With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons.
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