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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1783.1/6249
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| Title: | Information commons help desk transactions study |
| Authors: | Wong, Gabrielle K. W. |
| Keywords: | Libraries
Information Commons
Staff competencies
Help desk transactions |
| Issue Date: | Oct-2009 |
| Citation: | To be published in Journal of Academic Librarianship, May 2010 |
| Abstract: | With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons. |
| URI: | http://hdl.handle.net/1783.1/6249 |
| Appears in Collections: | LIB Preprints
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Files in This Item:
| File |
Description |
Size | Format |
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| hdstudydata.xls | Data | 452Kb | Microsoft Excel | View/Open | | hdstudy.pdf | | 490Kb | Adobe PDF | View/Open |
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