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Title: If you build it, they will come : an intra-institutional user engagement process in the Learning Commons
Authors: Chan, Diana L. H.
Wong, Gabrielle K. W.
Keywords: User engagement
Learning commons
User outreach
Learning space
Issue Date: 2013
Citation: New library world, v. 114, Iss. 1/2
Abstract: The paper uses the Learning Commons at HKUST Library as a case study to reveal insights on how to effectively engage different user groups. As a result of an proactive promotion plan and process for the Learning Commons, two significant outcomes emerged: enhanced learning activities in the Learning Commons, and improved image of the Library and identify of librarians.
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