Please use this identifier to cite or link to this item: http://hdl.handle.net/1783.1/2423

Virtual reference service : an overview

Authors Chan, Diana L. H.
Issue Date 2005-11
Source Online information & education conference 2005, Thailand, Suan Dusit Rajabhat University, 16-19 November 2005,
Summary Internet has reshaped reference service. While questions are still handledat the reference desk, most libraries offer some form of virtual reference service. Among them are email, web form, video conferencing, voice over IP, online chat, instant messaging, short message service, reference kiosks, collaborative reference service, etc. Other commercial products and search engine systems have also evolved. This session will trace the developments in virtual reference services, and review some usage studies.
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Language English
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VRS_Chan.ppt 3.56 MB Microsoft Powerpoint