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An event driven approach to customer relationship management in e-brokerage industry

Authors Chiu, Dickson K.W.
Chan, Wesley C.W.
Lam, Gary K.W.
Cheung, Shing-Chi
Luk, Franklin T.
Issue Date 2003-01
Source The 36th Hawaii International Conference on System Sciences (HICSS-36), Hawaii , 6-9 January 2003.
Language English
Format Presentation
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hicss36eccrm.ppt 1129984 B Microsoft Powerpoint