Please use this identifier to cite or link to this item:

Consumer Privacy and Marketing Avoidance: A Static Model

Authors Hann, Il-Horn
Hui, Kai Lung View this author's profile
Lee, Sang-Yong T.
Png, Ivan P.L.
Issue Date 2008
Source Management Science , v. 54, (6), p. 1094-1103
Summary We introduce the concept of marketing avoidance-consumer efforts to conceal themselves and to deflect marketing. The setting is one in which sellers market some item through solicitations to potential consumers, who differ in their benefit from the item and suffer harm from receiving solicitations. Concealment by one consumer induces sellers to shift solicitations to other consumers, whereas deflection does not. Solicitations cause two externalities: direct harm on consumers and the (indirect) cost of consumer concealment and deflection. We find that in markets where the marginal cost of solicitation is sufficiently low, efforts by low-benefit consumers to conceal themselves will increase the cost-effectiveness of solicitations and lead sellers to market more. However, concealment by high-benefit consumers leads sellers to market less. Furthermore, concealment by low-benefit consumers increases direct privacy harm, and consumer welfare is higher with deflection than concealment. Finally, it is optimal to impose a charge on solicitations. © 2008 INFORMS
ISSN 0025-1909
Language English
Format Article
Access View full-text via DOI
View full-text via Scopus
View full-text via Web of Science