Please use this identifier to cite or link to this item: http://hdl.handle.net/1783.1/3460

Assessment at the HKUST Information Commons

Authors Wong, Gabrielle K. W.
Issue Date 2008-06
Summary The article reports how the HKUST Library uses usage statistics and a satisfaction survey to identify users' needs, expose strengths and weaknesses of the service, and set direction for future development.
Note Paper submitted to the journal 'Reference Services Review'
Subjects
Language English
Format Preprint
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