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Assessment at the HKUST Information Commons

Authors Wong, Gabrielle K. W.
Issue Date 2008-06
Summary The article reports how the HKUST Library uses usage statistics and a satisfaction survey to identify users' needs, expose strengths and weaknesses of the service, and set direction for future development.
Note Paper submitted to the journal 'Reference Services Review'
Language English
Format Preprint
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icassess.pdf 706703 B Adobe PDF