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Information technology adoption and use in U.S. scheduled air cargo forwarders and airlines

Authors Forster, Paul W.
King, John L.
Nault, Barrie R.
Regan, Amelia
Issue Date 2003
Summary This report presents a synopsis of the responses of forwarder and airline air cargo executives to a survey administered in late 1999 and early 2000. The study was directed at understanding information technology adoption and use in the U.S. scheduled air cargo sector. The report investigates dimensions of perceptions of IT, IT adoption, operational performance and airline-forwarder relations in the U.S. scheduled air cargo industry. Technologies include EDI, electronic commerce, cargo community systems, barcoding, tracking and tracing, radio, wireless, and automated vehicle location systems. The study finds that IT adoption is not evenly distributed and varies across several dimensions. It suggests that a strategy of “one size fits all” for information systems is problematic. The development of information systems that do not support firms to invoke their desired modes of differentiation does not engage the existing structure of the industry. Forwarders and airlines and larger and smaller firms have different goals and strategies. To the extent that larger firms have different trust and cooperative relations with their airline partners, they will integrate information systems differently into their supply chains. Smaller firms may not be able to integrate information systems in the same manner as larger firms. Across dimensions of size and other attributes, these firms require appropriate information technology solutions.
Language English
Format Working paper
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