Please use this identifier to cite or link to this item: http://hdl.handle.net/1783.1/6249

Information Commons Help Desk Transactions Study

Authors Wong, Gabrielle K. W.
Issue Date 2010
Source Journal of academic librarianship , v. 36, (3), 2010, MAY, p. 235-241
Summary With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons.
Subjects
ISSN 0099-1333
Language English
Format Article
Access View full-text via DOI
View full-text via Web of Science
View full-text via Scopus
Find@HKUST
Files in this item:
File Description Size Format
hdstudy.pdf 501997 B Adobe PDF
hdstudydata.xls 462848 B Microsoft Excel