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Information Commons Help Desk Transactions Study

Authors Wong, Gabrielle K. W.
Issue Date 2010
Source Journal of academic librarianship , v. 36, (3), 2010, MAY, p. 235-241
Summary With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons.
ISSN 0099-1333
Language English
Format Article
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